Face2Face is Eurotrader’s interactive support tool that allows you to connect directly with our team through a secure video call — all from your browser. This feature is designed to give you a more personal, real-time experience where you can show your screen (your “window”) and speak with our support agents face to face.

What You Can Do with Face2Face:

• Speak directly with our support team via video call

• Share your screen to show us what you're seeing

• Receive live guidance and technical help

Important: Make Sure Your Microphone Is Enabled

In some cases, clients join the call but their microphone is deactivated in the browser settings — which means we can see you, but we can’t hear you.

To ensure a smooth experience, you must allow microphone access in your browser settings before or during the call.

How to Enable Your Microphone (Browser Guide)

Here’s how to activate your microphone for the most popular browsers:

Google Chrome

1. Click the lock 🔒 icon in the address bar.

2. Find Microphone in the dropdown.

3. Set it to Allow.

4. Refresh the page.

Detailed guide to enable Microphone.

Microsoft Edge

1. Click the lock 🔒 icon in the address bar.

2. Click Permissions for this site.

3. Under Microphone, select Allow.

4. Refresh the page.

Detailed guide to enable Microphone.

Mozilla Firefox

1. Click the lock 🔒 icon next to the URL.

2. Click the arrow > next to “Connection secure”.

3. Under Permissions, find Use the Microphone.

4. Click Allow.

5. Reload the page if needed.

Detailed guide to enable Microphone.

Opera

1. Click the lock 🔒 icon beside the URL.

2. Look for the Microphone option.

3. Choose Allow.

4. Reload the browser tab.

Detailed guide to enable Microphone.

Pro Tip:

If you still face issues, make sure your microphone isn’t muted physically on your device and that your audio input settings (in system preferences) are correctly configured.