Dashboard: settings, deposits, clients data
Settings
How can I change the language of my Dashboard?
Switch language on your Eurotrader Dashboard for a personalized experience
How can I delete the Dashboard or my trading account?
Request account deletion at Eurotrader by contacting support team
I am not receiving emails from the Company. What could be the reason?
Ensure email delivery by checking settings and avoiding spam filters
How can I use the Face2Face Video Call Feature?
Enable microphone access for smooth Face2Face video calls
Why can’t I log in to the website?
Trouble logging in? Check site, browser, or password.
Client's data management
How to create, recover, or change my Dashboard password?
Create, reset, or change your Eurotrader Dashboard password securely
How to update your personal information in the Eurotrader Dashboard?
Update personal details securely on your Eurotrader Dashboard with ease
Deposits and withdrawals
How to deposit funds into my Account?
Deposit funds easily into your Eurotrader account via multiple methods
How to withdraw funds from my Account?
Withdraw funds securely from your Eurotrader account with ease
Deposit issues
I made a deposit. What is the delay?
Resolve deposit delays with Eurotrader’s fast and secure processing
I made a deposit, but I don't see the amount on my trading account.
Transfer funds from your wallet to start trading instantly
My deposit was declined. When will I receive the funds back?
Check refund timelines and alternative payment options if deposit declined
Withdrawal issues
What stage is my withdrawal on?
Possible withdrawal stage based on the payment method
Why do you need my bank statement? It contains transaction information that I prefer not to share.
Bank statement verification ensures secure, compliant, and fraud-free transactions
Why was my withdrawal request declined?
Possible causes of withdrawal decline
Do I need to provide documents to make a withdrawal?
Withdrawal verification ensures secure transactions and prevents unauthorized fund transfers
Internal transfer
How can I transfer money from my wallet?
Eurotrader Wallet as a safe space for your money
Account management
How can I change the account balance currency and the account type?
Changing Account Currency and Type