At Eurotrader, we are committed to providing traders with a seamless and efficient trading experience.
Quick account activation guide
Follow these simple steps to begin trading with your Eurotrader account:
Logging in for the first time
- Check your email for your login credentials from Eurotrader
- Launch MetaTrader on your desktop or mobile device
- Navigate to "File" in the top-left corner of the platform
- Select "Login to Trade Account" from the dropdown menu
- Enter your trading account number and password
- Confirm successful login by checking the connection status indicator (green icon in bottom-right corner)
Troubleshooting: inactive "New Order" button
If you're unable to place trades, here are the most common causes and solutions:
Connection issues
Problem: The account is not properly connected to the trading server
Solution:
- Verify internet connection stability
- Check that the connection indicator shows green in the bottom-right corner
- Try logging out and back in to refresh your connection
Account funding
Problem: Insufficient account balance
Solution:
- Ensure you've completed a deposit to your trading account
- Verify that funds are showing in your balance
- Allow time for recent deposits to be processed and credited
Trading hours
Problem: Attempting to trade during market closure
Solution:
- Confirm the trading hours for your specific instrument
- Remember that different markets have different operating hours
- Check for any market holidays or special trading hour changes
Platform configuration
Problem: Software settings preventing trade execution
Solution:
- Restart the MetaTrader application completely
- Update to the latest version of the platform
- Check for any error messages in the "Journal" tab
- Verify that you're viewing an active chart of the instrument you wish to trade
Getting additional help
If you've tried these solutions and still can't trade, our support team is ready to help:
- Contact customer support through the live chat on our website
- Email our technical team with screenshots of any error messages at [email protected]
Open an account with Eurotrader today!
